Privacy Policy

1. What personal data we collect

• Enquiry, contact and site-visit forms: your name, mobile number, city or village, and what you write in the message. The contact page also asks for an optional email. For a site visit we also record the service, date and time slot you choose.
• Product enquiries: the product you asked about and the quantity.
• Your consent record: the date and time you agreed, and which version of this notice you saw.
• Data-rights requests: your name, mobile number, optional email and the details of your request.

We do not run analytics or advertising trackers on this website, and there are no user accounts. We do not ask for Aadhaar, PAN, bank or card details, and we do not collect sensitive data such as health or financial information.

2. Why we use it

• To reply to your enquiry with price, availability and product advice by call, SMS or WhatsApp.
• To arrange and confirm a free site visit you booked.
• To handle your data-rights request or grievance.

We process this data on the basis of your consent, which you give by ticking the box on each form. We do not use your details for any other purpose, we do not send marketing messages without asking you, and we never sell your personal data.

3. Who we share it with

• Google (Gmail): when you submit a form, the website emails your details to our business inbox, which is run on Google's email service. The website itself does not store your details in any database.
• Our website host: the company that runs our website servers processes the form only to deliver it to us.
• WhatsApp (Meta): only when you choose to contact us on WhatsApp. Your message is then handled under WhatsApp's own privacy policy.
• Google Maps: the map on our contact page is loaded from Google.
• Authorities: if the law requires it, for example a valid order from a court or government agency.

Google may store data on servers outside India. Such transfers are allowed under the DPDP Act unless the Government of India restricts transfers to a particular country.

4. How long we keep it

• Enquiries and site-visit requests (the emails and any WhatsApp chats about them): up to 24 months from when you sent them, then deleted. We delete them sooner if you ask us to or withdraw consent.
• Data-rights requests: up to 3 years, as a record that we handled your request.

If you later buy from us, your invoice is kept for as long as GST and tax law requires.

5. Your rights

Under the DPDP Act you can:

• Access: get a summary of the personal data we hold about you, what we do with it, and who we shared it with.
• Correct or update data that is wrong or incomplete.
• Erase your data, unless a law requires us to keep it.
• Withdraw consent at any time. This is as easy as giving it. After you withdraw, we stop using your data and delete it, but anything we did before stays lawful.
• Nominate a person to use these rights for you in case of your death or incapacity.
• Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.

To use any of these rights, fill in the Your Data Rights form, or contact our Grievance Officer below. We may call you to confirm your identity, and we reply within 30 days.

6. Cookies

This website does not set its own cookies and does not use analytics or advertising trackers. The Google Map on our contact page is loaded from Google and may set Google's own cookies under Google's privacy policy. Opening WhatsApp takes you to WhatsApp's own service.

7. Children

This website is meant for adults. If you are under 18, please ask a parent or guardian to contact us for you. We do not knowingly collect data from children, track them or show them targeted advertising. If we find out that we did, we will delete it.

8. How we protect your data

Forms are sent over an encrypted connection (HTTPS) and delivered to our business email inbox, which is protected by a password and 2-step verification. Only our authorised staff can read enquiries. If a personal data breach happens, we will inform the Data Protection Board of India and the people affected, as the DPDP Rules require.

9. Grievance Officer and contact

10. Changes to this policy

If we change this policy, we will update the date and version at the top of this page. If a change affects how we use data you already gave us, we will ask for your consent again.